Banking with Quincy Credit Union just got a whole lot easier, and it’s all down to our goal to simplify our members’ lives by bringing our industry-leading customer service online.

We’ve seen a digital banking revolution in credit unions over the past decade, but until now, we never thought we’d be able to achieve the same levels of stellar customer service online as we have done for years in our Quincy Credit Union branches. Our desire to make managing your finances more accessible has led us to expand our horizons and introduce new ways for us to effectively serve our members.

Let’s take a closer look at the recent developments in digital banking here at Quincy Credit Union and learn a little bit more about digital banking, as we explain how embracing our new Let’s Chat feature and all of its functions will make managing your money easier than ever before.

Keeping Our Members in Mind

By now, we are all too familiar with certain financial institutions that make decisions based on the priorities of their stakeholders and investors, as opposed to their customers and members. At Quincy Credit Union, we do things a little differently.

Our priority has always been and will always be serving the members of our credit union. We do this by taking informed, data-driven decisions that put our members in the best position to take advantage of the wide variety of financial services we offer. From offering great rates on loans to minimizing our fees, we pride ourselves on the quality products and services we provide to our members.

With that in mind, it only made sense for us to expand our digital services, given the continuous rise in the number of people banking digitally over the last few years. We have added a suite of digital services now available to all Quincy Credit Union members, and we are already seeing these new options having a positive impact on our members’ experience banking with QCU.

The Quincy Credit Union Let’s Chat Feature

One of the most common complaints that people have about digital banking is that there are times when there is simply no substitute for speaking face-to-face with a customer service representative. Our biggest priority, therefore, when trying to build on our digital banking options, was how to best replicate this face-to-face interaction for our members when they use our new digital services.

The answer, as it turns out, is the new Quincy Credit Union Let’s Chat feature. This new service is an all-in-one customer service experience available to QCU members anywhere, anytime. With the Let’s Chat feature, members will discover the simplicity and flexibility of our new digital communication options which include Live Chat, Video Chat, and On-screen Voice. This new service puts the choice of how our members want to communicate with QCU firmly in their own hands.

As if that wasn’t enough, our Let’s Chat feature also includes the opportunity for you to receive on-screen assistance from one of our customer support representatives during banking hours. This is an invaluable option for those moments when you just can’t quite put into words the issue you are facing. Luckily, our customer support experts are well-versed in any potential problem, and they will be able to offer on-screen instructions to help resolve your issue as quickly as possible.

QCU’s new Let’s Chat feature essentially puts our unbeatable, personalized customer support just one click away, no matter where you are, or which device you are using. For those members who want to take advantage of our digital revolution, but still prefer to bank in-branch, we have some exciting changes for you, too.

QCU’s New Interactive Teller Machines

We take our commitment and dedication to providing exceptional customer support seriously. That’s why we have installed a brand-new Interactive Teller Machine (ITM) at Kilroy Square in Quincy, with another primed and ready to be unveiled when our new Marshfield branch officially opens.

ITMs allow members to talk with a live teller on the screen for assistance with performing a variety of transactions, such as cashing checks, making deposits or loan payments, withdrawing cash, transforming funds from one account to another, and much more.

The ITMs are available during banking hours, and, in case you were wondering, our ITMs can be used for a traditional Automated Teller Machines (ATMs), anytime day or night.

Dedicated to Excellent Digital Customer Service

The recent changes at Quincy Credit Union have let us bring our outstanding customer service online for our members that want to experience the ease and flexibility of digital banking. It fills us with great pride to be able to provide such services to all of our members, whether they can make it down to a branch or not.

As we move forward together, innovation will continue to drive the financial services industry, and everyone here at Quincy Credit Union will be focused on ensuring that we adapt accordingly so that we can continue to provide our members with the financial support they deserve.