Keeping Your Accounts Safe in the Digital World
Quincy Credit Union considers the security of your account to be very important. We are seeing an increase in the number of our members falling victim to scams and wanted to make sure you’re ready with information that will help you protect yourself.
Be aware of current scams
• Fraudsters are posing as QCU to obtain information which allows them to access your account — they may contact you by email, text, or phone impersonating Quincy Credit Union or a QCU employee. The fraudster’s caller ID may even be “faked” to show QCU’s phone number to gain your trust.
• Fraudsters are requesting that customers download apps to their devices to ‘fix’ issues. These apps allow remote access to your device, which exposes all of your account information to the fraudster.
• Scammers pretend to be someone they’re not to convince you to pay with gift cards. Legitimate companies or government agencies would not make this request.
Use caution before accessing links found online or providing information
• Use known links to access businesses online.
• Beware of requests to download apps to fix issues on sites.
• Verify any phone, text or email contacts are legitimate before sharing information such as:
– One-time passcode – If you receive a one-time passcode you did not initiate, please do not provide the code to anyone who contacts you requesting it. QCU personnel will never request you to repeat back a one-time passcode during a phone call.
– Existing security word. (i.e. mother’s maiden name)
– Your PIN
– Online User ID or online password.