Say Hello to Our New Let’s Chat Feature
Personalized Support is Just One Click Away!
Discover the simplicity and flexibility of contacting us from any device, anywhere.
Our enhanced chat support options make banking online easier than ever.
Experience easy-to-use live communication tools that will revolutionize your online banking.
How does the Let’s Chat feature work?
Our simple 3-Step Solution
Click on the “Let’s Chat!” bubble located on the bottom right side of the Quincy Credit Union website.
Select one of the communication tools to speak with a team member. Video and audio tools will have access to your device’s speaker, microphone, and camera during communications.
Next, a member of our dedicated support team will answer your request, verify your identity, and begin addressing your needs.
Let’s Chat Communication Tools
Enhanced Customer Service
Forget call fees, branch queues, and long-winded explanations! We are empowering our members with new, robust customer communication tools so you can reach us anywhere in the world, any time of day, in the way that works for you.
CoBrowse (option provided after initial contact)
We’ve all struggled to try to explain something over the phone, so we have introduced on-screen assistance to make your calls easier and quicker. You can request to CoBrowse while you are speaking with one of our team members if you choose to use this feature on the phone. From there, our representatives can give you step-by-step, on-screen instructions on what you need to do.
OnScreen Voice
We don’t want our members to have to stop what they’re doing on their devices to contact our customer support experts, so we made sure our members can call us right from our website.
Video Chat
Chat face-to-face with one of our expert team members, no matter where you are. Depending on your comfort level, choose between one- or two-way video, and don’t worry about any downloads or installations – there are none!
Phone Number Replacement
You won’t need to call Quincy Credit Union from a separate number, explain the issue, re-authenticate yourself, or take any other unnecessary steps. When you click on the bubble you will speak directly to the relevant member of our team, whether that’s through chat, video, or OnScreen.
Live Chat
QCU’s new Let’s Chat experience is so seamless, you no longer need to pick up your phone. Our customer service representatives will chat with you live on-screen, saving you valuable time and effort.